+ - DO I NEED TO OPEN AN ACCOUNT IN ORDER TO SHOP WITH YOU?
No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
+ - HOW DO I CREATE AN ACCOUNT?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal information.
+ - I’VE FORGOTTEN MY LOGIN / MY PASSWORD
Your login (username) is always an email address. If you have forgotten your password, you can reset it by going to “My account” at the top right of the home page. Select the login page, then click “Forgot your password? Click here”. Clicking this link will launch the reset process. An email will then be sent to your inbox. Please follow the prompts in this email to reset your password.
+ - How Do I Make my Header Transparent?
Login to your account via “My account”, using your email address and password. Here you will be able to modify all your account information. Go to the section «Personal details» to change or update personal information such as your children’s details, delivery addresses and payment options.
+ - HOW DO I PLACE AN ORDER?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
+ - CAN I AMEND OR CANCEL MY ORDER?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
+ - HOW DO I PAY FOR MY ORDERS?
We accept payments with all major credit and debit cards such as Mastercard & VISA.
+ - HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?
Simply click the link located at the bottom of each newsletter, “If you do not wish to receive our newsletters any more, click here”. Alternately, you can unsubscribe by clicking the “Newsletter” button at the top of the home page of the site.
+ - WHERE IS THE SHOPPING BAG OF MY ORDER?
Your shopping bag is located at the top right-hand corner of the home page. When you click on “My shopping bag”, you will be directed to a detailed summary of your shopping bag.
+ - HOW DO I ADD ARTICLES TO MY SHOPPING BAG?
Click on the items that you like to be automatically directed to their specific product page, where you can select the following possible options: size, colour and quantity. Once you have made your selection, click the button “Add to shopping bag” and the article will be automatically added to your shopping bag. You can then finalise your order by identifying yourself and following the prompts. Alternately, you can choose to continue shopping on the site. At any time, you have access to your shopping bag in the banner at top of the page.
+ - HOW DO I KNOW IF MY ORDER HAS BEEN TAKEN ACCEPTED?
After having confirmed your order and proceeded to your secure payment method, a confirmation email will be sent to you. This includes a summary of the order, the item(s), the quantity, the price of the selected products, the payment method and the delivery address.
+ - CAN I FIND THE DETAILS OF MY ORDER?
You can find the details of your order, but also of previous orders, by logging onto your Minimalittle account. Go to the section “My orders”. Here you can find order details and invoices, and print them if you so wish.
+ - HOW DO I USE MY PROMOTIONAL CODE?
Promotional codes can be applied to your order by going to your shopping bag and clicking on the zone “Promotional Code/ Gift Voucher”. Once you have entered your code, be sure to click the “OK” button so that it is applied. Before using a promotional code, please verify the code’s validity dates and conditions of use. Please be aware, promotional codes cannot be used on already reduced items or in conjunction with ongoing promotions (seasonal sales, private sales, other offers), unless otherwise stipulated. If your shopping bag contains an already reduced item and you wish to use a promotional code, the promotion will not be applied to this item. Furthermore, please verify that your promotional code is in the same currency as your order. For example, if your promotional code is only valid in Dollars (USD$) but you would like to pay in Euros (€), the code will not work.
+ - IS IT POSSIBLE TO HAVE GIFT WRAPPING?
Unfortunately, Minimalittle Stores gift wrapping service is not available at the moment.
+ - WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY PARCEL?
+ - WHICH ARTICLES ORDERED ON THE SITE CAN BE RETURNED?
All the products on the site can be returned, except sale items. Returned products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.